Bi-Colour Tourmaline

Return & Refund Policy (No Returns / No Refunds)

Thank you for shopping with Kifalme Afrigem Jewellery LLC. Please read this policy carefully before making a purchase.

1. All sales are final

All purchases made from Kifalme Afrigem Jewellery LLC are final. We do not offer returns, exchanges, or refunds once an order has been placed and payment has been confirmed.

2. No cancellations after payment

Orders cannot be cancelled after payment is completed, except where we are legally required to do so.

3. Damaged, defective, or incorrect items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within [24/48/72] hours of delivery at info@kifalmeafrigem.com with:

1. Your order number

2. Clear photos/video of the issue

3. A brief description of the problem

Where verified, we may (at our discretion) offer a replacement or another appropriate resolution. This does not guarantee a refund.

4. Custom, resized, or engraved items

Where applicable, items that are custom-made, resized, or engraved are also final sale, and are not eligible for return, exchange, or refund.

5. Digital products / services

If we provide any digital products or services, we do not provide refunds once access has been granted or delivery has been made.

6. Chargebacks and disputes

If you believe a payment was unauthorized or made in error, please contact us first at info@kifalmeafrigem.com so we can review and resolve the issue before any dispute is raised.

7. Contact

For any questions about this policy, contact:Email: info@kifalmeafrigem.com

Shipping Information

Warehouse location

All orders from Kifalme Afrigem Jewellery LLC are fulfilled and shipped from our global warehouse in South Africa.

Shipping timelines

After your order is confirmed, delivery timelines vary by destination. Most international orders (including Europe, the Americas, and other surrounding continents) are typically delivered within up to 5-14 business days from the shipping date.

Processing time

Please allow [1–2] business days for order processing and dispatch before the shipping timeline begins.

Tracking

Where available, we will share a tracking number once your order has been dispatched.

Delays

Shipping times may be affected by factors outside our control, such as customs clearance, courier delays, public holidays, or unforeseen disruptions. If your shipment is delayed, please contact us at info@kifalmeafrigem.com and we’ll assist.

Contact

Email: info@kifalmeafrigem.com